Find out just what phone support entails inside the web hosting world.
In the event that you have ever had a cloud hosting account in the past or you've dealt with any other type of online service, you're probably well aware from your own experience that for some things it is better to talk to a live person on the telephone instead of exchange support tickets or e-mail messages. If you'd like to find out more about a service before you purchase it or in case something small-scale needs to be made, for instance, it will be much easier and a lot faster to do it in real time. When you're able to get in touch with representatives by phone, it is also very likely that you are using the services of an actual web hosting provider, not a reseller. The type of support that you will get on the phone differs between different providers - from general issues to dedicated tech support. Usually the majority of providers supply pre-sales assistance and 1st level telephone support, while more complex tech issues are handled via electronic mail and / or tickets.
Phone Support in Cloud Hosting
All our cloud hosting
packages include phone support 14 hours per day even on public holidays, so that if you do not have an account yet, you are able to phone us and learn more about our services or whether we meet the system requirements for your websites. For your convenience, we have local telephone lines in the U.S.A., Great Britain and Australia, so that you are able to contact the number which is nearer to you. In case you are a current customer, we will assist you in a timely manner with any kind of general and billing issues and with a number of tech issues so as to save you time and efforts - we are aware of the fact that in some cases it's more convenient to talk with a live person to get things done immediately. Certainly, some issues cannot be resolved over the phone, so if this is the case you will be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hours a day as part of the support services for every single semi-dedicated server
package that we provide. Considering the fact that some issues are more complex and time-consuming, you may have to open a ticket if you experience such a problem, but for all general, billing or small-scale technical issues you can always phone us and we'll help you immediately in order to save you the time you will have to spend on opening a ticket. Even if you don't have an account yet, you'll be able to find out if you can host your websites on our top-notch cloud platform or you'll be able to receive any other general info about our semi-dedicated solutions. We have local numbers in the U.S.A., the United Kingdom and Australia along with a worldwide number, which means that you'll be able to call the one that is closer to your region.