Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • In the Control Panel you will find an in–depth Help section offering heaps of how–to articles and regularly asked questions. They are answered by our support team of well–trained technicians. Simply type in your question and our intelligent platform will give you the most suitable answer.

  • Top quality support service

  • How–To Videos

  • For those of you who’d rather discover how to deal with a commonly experienced problem by watching a tutorial video, we’ve added a collection of video tutorials to our Control Panel. All the instructional videos are concise and easy to follow. They offer step–by–step presentations of various site management operations.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a 24–7 help desk support service and a sixty–minute ticket response time guarantee. Our knowledgeable technicians will be available night and day to reply to your inquiries and to rectify any issue that you could encounter. Simply submit a customer service request from the Help Center and we’ll reply to you straight away.