One-Hour Response Guarantee
Want to know more about the 1-hour response time guarantee and how you may take advantage of it in your capacity as client?
Should you ever face a problem with your website and be incapable of taking care of it, ask the respective hosting provider’s customer care staff to assist you to bring the site back online. A timely solution would be the best scenario, but lots of companies answer within 24 hours and even more, especially if you’re doing business with a hosting reseller. Even if your problem can be resolved without much difficulty, your website may not work satisfactorily or it may not be reachable whatsoever for a prolonged stretch of time, so you may lose prospective customers as it’s very unlikely that anybody will be inclined to revisit a site that’s inoperative. That being said, you have to make certain not only that you can reach your hosting company, but also that they can answer and assist you in a well-timed fashion. If a script update does not proceed as planned or you delete something incidentally, for example, the site should be fixed quickly in order to prevent long inaccessibility.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting
from our company, you can just forget about waiting around for hours, or even all day, to obtain a response to an e-mail or a support ticket. Irrespective of when you get in touch with us, we’ll lend you a helping hand within 1 hour max with any technical and pre-sales inquiries you might have. The fact is, our real reaction time rarely exceeds 20-30 minutes. As we’re at your service 24/7/365, you will always receive assistance in a well-timed manner and we are aware of precisely how essential that is in the digital era. As soon as you contact us, we’ll respond to your questions. If you experience any technical complication, we’ll resolve it instead of you, or we will supply you with all the necessary information in case there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer service team reps will be at your service all the time and they’ll answer any ticket that you send through our hosting Control Panel within 1 hour max. The ticket response time is guaranteed no matter if you have a general question concerning your semi-dedicated server
or you encounter some difficulty and you will not have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we will be there to help you out, as we’re available day and night to attend to any billing, technical or general issue. In case you contact us about anything that is within our capability, we will sort it out before we reply to you, which goes to say that you will not have to wait for hours or days while the problem lingers. In case there’s something that you need to do on your end, we will provide you with the required details – what possible solutions to try out, what actions to take, etc.