A live chat is a real-time method of communication between a website hosting provider's support crew and its customers. It is a very efficient method to receive some information about the hosting services or have some issue resolved since you're talking with a live agent. The advantages of using a live chat service instead of calling or opening a ticket are the low chance of errors any time you exchange info such as usernames or domain names, the quicker response time since the communication is real-time as well as the fact that you don't have to stay on the chat constantly - you are able to do something else entirely while the agent examines the issue in question. Furthermore, you are able to become a part of a live chat room from any computer that's connected to the web, avoiding the telephone costs that you will have to pay if you are calling to a different country.
Live Chat Support in Cloud Hosting
Along with the telephone and ticket support, our company provides live chat support too. You will be able to contact us every single day, including holidays and weekends, and we can give you more info about the cloud services
that we offer in case you are not a customer yet, or about common and billing questions in case you already have an account. Though for solely technical issues you will need to open a ticket to our tech assistance team, as such issues will require more time to be resolved, you may still contact us on our live chat for some technical information. For example, we can assist you to set up an email address in your email client or troubleshoot multiple problems, saving you considerable time. Even when our telephone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support that is available to all of our potential and current clients. If you are searching for a new hosting account, you can chat in real time to one of our agents and receive more information about our semi-dedicated services
in order to choose the perfect plan for your websites. If you already have an account with us, we'll support you in a timely manner with billing, general and 1st level technicalissues. Though in some cases you'll have to open a support ticket as there're problems that can't be resolved through a live chat, we'll be able to help you with lots of standard tasks, such as setting up an e-mail account in an e-mail client or forwarding one domain to another. Thus, you'll receive timely assistance and you'll save many hours.