There are a number of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll always find no matter which company you choose is a ticketing system. It is the easiest communication channel for many reasons. If no help desk staff member is free at the moment and they are all occupied, a phone call may not be answered, but a ticket will always hit home. You can also copy & paste large pieces of info without the need to worry about typing errors, and if a particular problem needs more time to be sorted out or a number of responses have to be exchanged, all the info will be in one and the same location, so either party can always see the comments left by the other one. The negative side of using tickets to touch base with your web hosting provider is that they are usually separate from the hosting platform, which suggests that if you need to supply information or to adhere to instructions, you’ll need to use at least 2 separate interfaces and this number can increase in case you would like to manage several domains. In addition, lots of hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for an answer.