There are a number of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll always find no matter which company you choose is a ticketing system. It is the easiest communication channel for many reasons. If no help desk staff member is free at the moment and they are all occupied, a phone call may not be answered, but a ticket will always hit home. You can also copy & paste large pieces of info without the need to worry about typing errors, and if a particular problem needs more time to be sorted out or a number of responses have to be exchanged, all the info will be in one and the same location, so either party can always see the comments left by the other one. The negative side of using tickets to touch base with your web hosting provider is that they are usually separate from the hosting platform, which suggests that if you need to supply information or to adhere to instructions, you’ll need to use at least 2 separate interfaces and this number can increase in case you would like to manage several domains. In addition, lots of hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for an answer.
Integrated Ticketing System in Cloud Hosting
In contrast with what you may find with many other web hosting companies, the trouble ticket system that we are using with our cloud services is an essential part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not have to memorize different login names and passwords, as you will be able to manage your tickets and the web hosting account itself in a single location. So, if you have a question or run into a challenge, you can contact our help desk team members instantaneously. Our system offers a clever search mechanism. This means that even if you have submitted many tickets through the years, you’ll be able to track down the one that you need without effort. You can also check knowledge base tips for troubleshooting common problems.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s far more efficient to manage everything from one location, so we have integrated a support ticket system into the in-house developed Hepsia Control Panel, which is offered with every single semi-dedicated server plan. This will enable you to manage the communication with our customer care staff along with your sites, which goes to say that you won’t have to remember an additional log-in name for a separate admin console. You will be able to post a new ticket or to check the status of an old one with less than several mouse clicks while you are browsing the content hosted in your semi-dedicated account. Furthermore, you can search through older tickets using a smart search box or read applicable knowledge base articles, which include solutions to common issues. The inbuilt ticketing system is monitored 24-7-365 with the maximum response time being only 60 minutes, so there will always be somebody to help you.