Despite the fact that the web hosting service supplied by the different companies is almost identical, each provider has got a personalized platform with its own tweaks and ways to carry out certain tasks. This is the reason why, an extensive knowledge base will be very helpful both for persons with no previous experience and for technically skilled individuals who will sooner or later discover how certain operations are accomplished, but will lose time in the process. The objective of such a knowledge base is to make the hosting service quick and easy to use, saving users a lot of time and effort. The end result is more gratified customers, as they can easily find the information they are seeking, and a lot less work for the client support staff members, because typically most of the queries and issues that customers have are already listed in the knowledge base. Given that the articles are properly written and encompass more things, you will be able to get to know more not only about your account, but also about the web hosting service in general.
Extensive Online Documentation in Cloud Hosting
If you have bought your very first cloud hosting
package through our company or have transferred your website over to us, you’ll get used to our platform and our custom-created Hepsia Control Panel before you know it thanks to the fact that we have prepared a detailed web-based knowledge base where you can find all the information that you could ever need – both general info about the service as a whole and more concrete info about the separate features that you can use and the issues that you might experience. The articles are located in 2 places. The entire article collection is accessible through the Control Panel’s Help section. You can access articles that are dedicated to the different features in each and every section of the Control Panel too. You can get to know how to do de facto everything, from enabling an .htaccess config file to managing a mailing list, and all the articles include comprehensive instructions, so you will never become puzzled because of an unclear text. Naturally, if you come across a more specific problem and you are unable to find anything about it in our knowledge base, you can contact our tech support team representatives 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
The Help section of the Hepsia hosting Control Panel, which comes with our semi-dedicated services
, will permit you to access the exhaustive online help documentation that we have prepared for you. The articles contain general info on our hosting services, informative manuals about the different features that you can use, plus troubleshooting guidelines that can help you fix common problems that you may chance upon. The topics that we’ve included cover virtually everything, from basic things such as how to host a brand new domain
in your account, to more complex ones such as which SSH commands are permitted on the servers. Relevant articles about the features of a particular section of the Control Panel will always be available in the right corner of the page that you are on, while the full article list is accessible through the all-inclusive Help section.