The access to the customer and tech support that a cloud hosting company provides can tell you a lot about the services that they offer as well. In the event that you are allowed to use only email messages and / or tickets, you have almost certainly come across some reseller and not the website hosting supplier. If this is the case, you'll probably have to wait for several days to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to get in touch with the actual website hosting company for additional assistance. If the provider offers different options for communication with quick response time available anytime, they're almost certainly the top provider, not just a reseller. So you'll benefit from prompt assistance and quality support since they'll have immediate access to the servers where your account will be created. Whatever the trouble - technical or sales, it's always better to get in touch with your hosting company directly by using your preferred way of communication.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance in a timely manner, so our cloud hosting
services include 24/7 technical support plus various ways of contact. In case you do not have an account yet, you can easily give us a call or come on our live chat and chat with a live agent, so as to find out about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up obtaining a service that you can't use. If you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is strictly technical or it needs additional investigation. Unlike the majority of providers on the market, we respond to all tickets within an hour, so you will not have to wait for a whole day. Our support services are available day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try our support services even before you buy a semi-dedicated server
account from us since we have phone and online chat support for billing, pre-sales and common questions. Our representatives will assist you to choose the best package or give you details about our servers, so as to check if the system requirements for your web sites are met. In case you're an existing customer, you will also be able to contact us through e-mail or via our ticketing system, which is accessible via the Hepsia hosting Control Panel. We guarantee that if you use these two methods of correspondence, you'll receive a response within less than one hour and that’s 24/7, including weekends and official holidays. If you have used the web hosting services of other companies, even large ones, you are able to compare the response time as it ordinarily takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS
With our VPS
, you will not ever have to wait for more than 1 hour to receive assistance for any difficulty that you may have regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all of the tickets which you open through your billing Control Panel or emails which you send to our technical support crew. Furthermore, we have local telephone numbers in a number of countries around the globe and a live chat service where we'll help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 through the numerous means of communication, so whatever your question or issue is, there is always someone to help you out promptly. In case you need assistance with third-party software, that you cannot install or which gives you troubles, you're able to benefit from the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to receive well-timed support in general, let alone when you manage an entire server, so each dedicated server
that we provide includes 24/7 support with 1-hour response time guarantee whatever the situation. The service is free of cost for all of the issues with your server or the software that was installed from our administrators through the setup, which means that you'll be able to get in touch with us as many times as you would like, even during holidays. You could either open a ticket from your billing section or you can send an email message, and the actual answer time for either rarely surpasses thirty minutes as we have administrators available 24x7. If you want general info about our servers or you've got a billing question/issue, you may also call one of the local phone numbers that we have on three different continents or you could employ our live chat service and speak to an agent online. For third-party software support, we provide a Managed Services upgrade, that you are able to add to your server plan through the billing Control Panel.