A 60 minutes Ticket Resolution Warranty
Each ticket you submit to the tech help Department will be handled in approximately 1 hour. The basic problems will be taken care of as quickly as possible. Nonetheless, if the support request you have sent calls for aid from a proficient administrator, we are going to forward the ticket to him and will let you know about the hold–off.
Professional Tech Help Service
Our customer support team will be on duty for you 24/7 to to handle all help inquiry tickets that you submit. We offer tech support for all the software programs that are pre–installed on your machine. These include our custom built Control Panel, the selected Operating System along with the server management panel (depending on the VPS type).
An Intuitive Help Zone
Each part of the Control Panel that is offered completely free with your VPS features an included article base. You’ll see an array of illustrative how–to tutorials and a variety of step–by–step video guides that illustrate all the general site supervision tasks. You can find them by clicking on the Help or Video buttons in the upper right side of each Control Panel section.