A 60–Minute Support Ticket Response Guarantee
We provide a one–hour response time guarantee for any trouble ticket or email that you send to the support staff. We’ll quickly answer all standard inquiries and forward right away the case to our admins if further assistance is required. If you make use of the Administration Services package, we’ll complete any of the included server management tasks at a time that has been agreed upon beforehand.
A First–Class Customer Care Service
Our customer support staff will be available to you 24–7–365 should you need help with the Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated hosting server. Furthermore if you need help tackling the standard admin tasks on your dedicated hosting server, you can order the Administration Services package, which includes data backup hard drive space, OS updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting services, etc.
A User–Friendly Help Area
We have provided our Control Panel with a comprehensive knowledgebase, which features exhaustive explanations of all its features and functionalities. Plus, we have made in–depth video tutorials that will further demonstrate to you how to carry out a given operation or troubleshoot a frequently experienced issue. All the help articles and the tutorial video clips are easily accessible from every Control Panel section via the Videos and Help buttons in the top right corner.